From Efficient Era:
As an Amazon seller, it can be really frustrating when a customer leaves a negative review that describes a problem you can easily fix. Maybe something went wrong with the shipping, or they received a product with an uncommon defect that isn’t representative of your product as a whole. Even more frustrating is the fact that Amazon reviewers often post reviews under an alias, so it can be difficult to find and contact the buyer associated with a negative review.
We all know how important reviews are. They can make or break your Amazon career, especially as a private label seller. One too many negative reviews can send a product to the dustbin of low sales and search ranking, while enough positive reviews can drive your rank and your sales to the very top of your category.
Efficient Era believes that contacting reviewers to address negative reviews is a hugely important part of running a successful Amazon business, and so we have developed extremely reliable buyer-reviewer software allowing you to find the buyer associated with the review so you can quickly remedy the problem.
Buyer-reviewer matching is extremely powerful, but some caution is advised. Amazon allows reviewers to choose an alias for a reason: they strongly dislike review solicitation or manipulation. They believe that reviews should be an unbiased source of information and feedback for products. Because of this, they make it difficult for sellers to directly contact reviewers and ask for positive reviews.
ABOUT EFFICIENT ERA:
Efficient Era is a one stop solution providing powerful tools for Amazon sellers (http://efficientera.com). In addition to buyer-reviewer matching we provide tools for product review notifications, seller feedback automation, sales charts, bulk order notifications, email automation and more. All of our tools are available for the same price (with a new scalable pricing model). If you have any questions, please email firstname.lastname@example.org.