Barnes and Noble has payment issues, Amazon challenges FBA customers and Jet has retailers unhappy

A summary of the most important 3P Third Party Marketplace news for the week ending 9 August 2015.
10
Aug

Third Party Marketplace News – Barnes and Noble has payment issues, Amazon challenges FBA customers and Jet has retailers unhappy

Every week, Hendrik Laubscher will be providing third party sellers with a selection of news stories that they need to be aware of. As a Prosper Show participant we strive to ensure that you can focus on your business. The past week has been full of third party seller news: Barnes and Noble has payment troubles, Amazon places FBA partners under pressure and Jet.com has caught turbulence with retailers.

Barnes & Noble has stopped paying some of its marketplace sellers, who said they have been unable to get information from the company about when payments will resume. The problem appears to be related to a 2-week outage of the marketplace section after Barnes & Noble relaunched its website in late June – sellers say the marketplace is still experiencing some technical issues. When sellers are not paid for sales or when sellers cant access their dashboards to update stock there is a problem. Barnes & Noble must communicate with their partners as the current situation will lead to partners leaving their platform. Read more here.

Amazon sellers are fuming over a new provision in the Fulfillment by Amazon (FBA) policy around its fee structure, and many were scurrying on Monday to avoid costly fees as a result. While sellers are familiar with Long-Term Storage (LTS) fees, they say they were not aware of a provision that closed a loophole in the policy – and they said they had only hours to react.Fulfillment by Amazon is Amazon’s most important product and it will be guarded and made efficient to ensure that it contains to drive revenue creation. Amazon changed a policy with regards to FBA that needed sellers to respond to a request inside 12 hours. Importantly this policy has future implications as sellers cant replenish items that are taken back by them (those products that are not converting to sales) until after 1 December 2015. This is Amazon ensuring that their warehouses are stocked with items that are selling. Read more here.

Dozens of the nation’s largest retailers including Macy’s , Amazon.com, and Home Depot have quickly moved to disassociate themselves from new discount retail website Jet.com. The retailers complained to Jet after discovering it had placed links to their sites without permission, promising its own members cash back for making purchases after clicking the links. Jet has been pushing boundaries from the start but this past week it reached new levels as retailers asked them to remove their affiliate links and in Amazon’s case the direct product price comparison with an Amazon link on every product page. If your value pitch is discounts then brands are not going to be pleased as it goes against their brand image. This is hardly surprising as they have pushed the limits of what is acceptable in terms of affiliate program link usage. Read more here.

Until next week. Onwards.